Privacy Policy

Privacy at bevisa

Last Updated: January 2026

Scope of this Policy: This Privacy Policy applies to all personal data collected by bevisa ("the Platform", "we", "us", "our") through the bevisa website at bevisa.app, including any associated mobile-optimised pages, registration flows, cashier functions, and customer support channels. By registering an account or continuing to use the bevisa platform after the publication of this Policy, you acknowledge that you have read and understood its contents.

bevisa treats the privacy of its players with the same rigour it applies to security. Every piece of personal information collected through the bevisa platform is collected for a specific, defined purpose — and is not used beyond those purposes without your explicit consent or a clear legal basis. This document sets out those purposes transparently, in plain English, so that players across Bangladesh can make informed decisions about their personal data.

SSL Encryption

All data transmitted between your device and the bevisa platform is protected by industry-standard SSL encryption. Your personal and financial details are never sent in plain text.

Purpose Limitation

We collect only the data we genuinely need to operate the platform, verify your identity, process payments, and deliver support. We do not collect data speculatively or sell it to third parties for marketing profit.

Your Right to Access

You have the right to request a copy of all personal data bevisa holds about you at any time. Submit your request in writing to [email protected] and we will respond within a reasonable timeframe.

Right to Erasure

Subject to our legal retention obligations, you may request the deletion of your personal data. Certain records — such as transaction histories — must be retained for a defined period under anti-money laundering regulations.

Policy Update Notifications

When bevisa makes material changes to this Privacy Policy, registered players will be notified via their registered contact method. The effective date at the top of this page always reflects the most recent revision.

Bangladesh-Based Processing

Where technically feasible, bevisa processes and stores player data within secure data infrastructure serving the South Asian region. Data transfers outside this region are governed by appropriate safeguards.

1. Data We Collect

1.1 — Registration Data

Information You Provide Directly

When you create a bevisa account, we collect the personal information you submit during the registration process. This includes your full legal name, date of birth, residential address, mobile phone number, and email address. We use this data to create and maintain your account, verify your age (21+ requirement), and communicate with you about your account status.

1.2 — Identity Verification Data

KYC Documents

To comply with responsible gaming standards and to process withdrawals securely, bevisa may request copies of identity documents. These may include a national identity card (NID), passport, driving licence, or a utility bill confirming your residential address. Document images are stored securely and accessed only by authorised verification personnel. They are not shared with third parties except where required by law.

1.3 — Payment Data

Transaction Information

When you make a deposit or request a withdrawal, bevisa records the payment method used (for example, bKash, Nagad, Rocket, or Upay), the mobile number or account reference associated with the transaction, and the amount and timestamp of the transaction. Full payment credentials — such as bKash PINs or bank passwords — are never stored by bevisa. Payment authentication takes place entirely within the relevant payment provider's own secure environment.

1.4 — Usage & Technical Data

Automatically Collected Information

When you use the bevisa platform, our systems automatically record certain technical data. This includes your device type and operating system, browser type and version, IP address, pages visited within the platform, game sessions played, bet history, session duration, and referring URL. This data is used to maintain platform security, detect fraudulent activity, improve the user experience, and generate anonymised aggregate analytics.

2. How We Use Your Data

2.1 — Account Operations

Service Delivery

The primary use of your personal data is to operate your bevisa account. This includes processing your deposits and withdrawals, settling bets and game outcomes, delivering promotional offers you have opted into, and providing customer support when you contact us. Without this data, we are unable to provide the bevisa service to you.

2.2 — Identity Verification & Fraud Prevention

Security Checks

bevisa uses personal data — including identity documents, IP addresses, device fingerprints, and transaction patterns — to verify player identities, enforce the 21+ age restriction, detect and prevent fraudulent account activity, and comply with anti-money laundering obligations. Where suspicious activity is identified, bevisa reserves the right to share relevant data with law enforcement or regulatory authorities as required by applicable law.

2.3 — Responsible Gaming

Player Protection

Behavioural data — including session duration, betting frequency, and deposit patterns — is used to power bevisa's responsible gaming monitoring tools. These tools help identify players who may be exhibiting signs of problem gambling and allow the bevisa team to intervene proactively, for example by suggesting a deposit limit review or providing information about self-exclusion options.

2.4 — Communications

Platform Notifications

bevisa uses contact data to send transactional communications related to your account, including deposit confirmations, withdrawal status updates, account verification requests, and security alerts. Where you have explicitly opted in, we may also send promotional communications about new games, seasonal offers (such as BPL season promotions or Eid bonuses), and platform updates. You may withdraw consent to promotional communications at any time by contacting [email protected].

No Data Selling: bevisa does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing agencies. Your information is used exclusively for the operational and legal purposes described in this Privacy Policy.

3.1 — Payment Processors

Financial Service Partners

To process deposits and withdrawals, bevisa must share limited transactional data with payment service providers including bKash, Nagad, Rocket, and Upay. The data shared is the minimum necessary to complete the transaction — typically a transaction reference number and amount. Each payment provider operates under its own privacy policy and data protection obligations. bevisa is not responsible for the data practices of third-party payment providers.

3.2 — Game Providers

Software Suppliers

bevisa works with third-party game studios and software providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — to power the games available on the platform. These providers may receive anonymised session data necessary to deliver and audit game outcomes. No personally identifiable information beyond what is necessary for session authentication is shared with game providers.

3.3 — Legal Disclosure

Regulatory & Law Enforcement

bevisa may disclose personal data to competent authorities, regulatory bodies, or law enforcement agencies where required to do so by law, court order, or in response to a legitimate formal request. Such disclosures are made only to the extent required and will be documented internally.

Data Processor Agreements: All third parties who process personal data on bevisa's behalf are bound by data processor agreements that require them to apply equivalent data protection standards and use the data solely for the purpose for which it was shared.

4. Data Retention & Security

4.1 — Retention Periods

How Long We Keep Your Data

bevisa retains personal data for as long as your account remains active and for a defined period after closure. Transaction and identity records are retained for a minimum period as required by anti-money laundering regulations and financial record-keeping obligations. Account activity logs are retained for internal security and dispute resolution purposes. When data is no longer required for any legitimate purpose, it is securely deleted or anonymised.

4.2 — Security Measures

How We Protect Your Data

bevisa implements a range of technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that restrict data access to authorised personnel on a need-to-know basis, regular security assessments and penetration testing, and incident response procedures for data breach scenarios.

Despite these measures, no internet-based platform can guarantee absolute security. Players are encouraged to protect their own accounts by using a strong, unique password and by not sharing their login credentials with anyone.

4.3 — Data Breach Response

Incident Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, bevisa will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. Notification will be provided via the registered contact details held on your account.

5. Your Privacy Rights

5.1 — Summary of Rights

What You Are Entitled To

As a bevisa player, you hold the following rights in relation to your personal data:

Right of Access: Request a copy of all personal data bevisa holds about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data where no legal basis exists for its continued retention.
Right to Restriction: Request that we limit how we use your data while a dispute is being resolved.
Right to Portability: Request a structured, machine-readable copy of your personal data for transfer to another service.
Right to Object: Object to the use of your data for direct marketing purposes at any time.
Right to Withdraw Consent: Where processing is based on your consent, withdraw that consent at any time without affecting prior processing.

5.2 — Exercising Your Rights

How to Submit a Request

To exercise any of the rights described above, submit a written request to the bevisa data protection contact at [email protected]. Include your registered full name, the mobile number or email address associated with your account, and a clear description of your request. bevisa will acknowledge your request promptly and respond substantively within a reasonable timeframe.

5.3 — Cookies & Tracking

How We Use Cookies

The bevisa platform uses session cookies to maintain your login state and essential platform functionality. We may also use analytics cookies to understand aggregate usage patterns and improve the platform experience. Cookies that are not strictly necessary for platform operation are only set with your consent. You may manage your cookie preferences through your browser settings; note that disabling essential cookies may affect your ability to use certain platform features.

Children & Minors: The bevisa platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a minor has registered an account, that account will be closed immediately and any associated data deleted in accordance with our retention policy.

6. Policy Updates & Contact

6.1 — Policy Revisions

How We Notify Changes

bevisa reserves the right to update this Privacy Policy at any time. Material revisions — those that significantly affect how your data is collected, used, or shared — will be communicated to registered players via their registered email address or mobile number ahead of the change taking effect. Minor clarifications may be published without individual notification. The effective date displayed at the top of this page will always reflect the most recent update.

Continued use of the bevisa platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept a revision, you should discontinue use of the platform and may request account closure by contacting our support team.

6.2 — Contact Us

Data Protection Enquiries

For all privacy-related enquiries, data access requests, or concerns regarding how bevisa handles your personal data, please contact our support team at: [email protected]. We are available 24 hours a day, 7 days a week, and all correspondence is handled in English. We aim to acknowledge all privacy enquiries within one business day and provide a full response within seven business days.

Related Policies: This Privacy Policy should be read alongside the bevisa Terms & Conditions and our Responsible Gaming policy, both of which contain additional provisions relevant to how we manage your account and your data.